Returns Policy

Return or exchange an item – our 100% money back guarantee.

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation.

We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note: Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise. For hygiene reasons we can not accept returns of sex toys, underwear etc where the sealed packaging has been opened unless the product is faulty.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

When returning item(s) for any reason, please enclose a completed returns form which can be downloaded here

If you do not have access to a printer, to print out a copy of the returns form, it is acceptable to include a handwritten description of the items(s) you are returning, but please include all the required information including, your name, address, email address, phone number* and full details of the product(s) you are returning.

*(Phone number optional. We will not phone you about your order unless you specifically ask us to.)

Our Returns address is:

Bitzal Trading

PO BOX 228

Hitchin Herts


We also comply with The Consumer Protection (Distance Selling) Regulations 2000 which you may view or download here